Ordering and Customer Support

Select topics below. For more information, download our Ordering Information.

 

Customer Service

Phone:

  • United States and Canada:​ +1-301-881-0666 | (Toll Free) 1-800-227-8772
  • Contact us
  • Fax: +1-301-816-8148
  • Hours of Operation: Monday through Friday 4:30 AM to 5:00 PM EST.

Languages Spoken

English, Spanish, French, German, Italian, Arabic, Mandarin Chinese, Korean, Hindi, Urdu, Bangla, Punjabi.

If you require an interpreter for another language, please ask a USP Customer Service Representative for an interpretation service.

Authorized Distributors

International customers may order USP products directly from USP or from one of our Authorized Distributors. Download our authorized distributor list to find a USP Authorized Distributor in your region.

Complimentary or Replacement Products

The price listed on your commercial invoice is for customs purposes only. If you incur customs charges on a complimentary or replacement shipment, please refer here to obtain reimbursement information for eligible orders.

Credit Application

Apply for credit terms with USP. Having credit terms allows you to place orders using your company purchase order and pay once you get USP’s invoice. Complete this Credit Application to open a line of credit with USP. Restrictions apply.

Currency Change Request

On request, USP may issue invoices and receive payment in U.S. Dollars, Euros, British Pounds, and Canadian Dollars.

Currency Change Request Form

EDI Agreement
International Orders

Order Direct from USP

Using product resellers, such as book or chemical supply houses, can add up to eight weeks to your order fulfillment time. Typically, USP processes orders for all our customers in less than two business days. But USP cannot control how long a reseller keeps your order before giving it to USP for processing or how long they hold the product before passing it along to you.

Authorized Distributors

International customers may order USP products directly from USP or from one of our Authorized Distributors. Download our authorized distributor list to find a USP Authorized Distributor in your region.

Credit Card

If you must prepay, please use a valid credit card. USP accepts Visa, MasterCard, and American Express. Credit cards are the easiest payment method. Do not send checks or wire transfers if prepaying your order.

Official USP Price Quote

If you are prepaying your order, get an official USP price quote before ordering. Having an official USP price quote allows you to complete your credit card payment with the security of knowing the price will not change until a specified date. 

Customs Clearance

USP does not offer customs clearance services. We suggest that you arrange for a customs broker to facilitate clearance or allow FedEx to clear customs for you. Customs clearance is often the longest part of your product delivery time. Customers are responsible for paying all customs duties, taxes, or tariffs levied for bringing USP products into your country.

Ordering Direct from USP

Online

Visit the Products & Services to find and order the USP products you need.

Telephone:

Call +1-301-881-0666, 1-800-227-8772 (U.S.), or 00-800-4875-5555 (select Europe), Monday through Friday 4:30 AM to 5:00 PM EST.

Fax, Mail, E-mail

Send your purchase order via fax, mail, or e-mail. USP will confirm your order within two business days.

  • Fax: +1-301-816-8148. USP will confirm your order within two business days by return fax.
  • Mail Orders to: 7135 English Muffin Way, Frederick, MD 21704
  • Email: custsvc@usp.org
  • International Customers: See additional information below for direct orders placed from outside the U.S.
Payment & Billing

Price Quotes on Request

  • Call +1-301-881-0666 or 800-227-8772 or email custsvc@usp.org to get a quote. Prices on an official quote provided by USP are good through the date specified on the quote.
  • Controlled substances orders require a price quote from USP.

How to Pay

  • Credit card: USP accepts Visa, MasterCard and American Express. Credit cards are billed when an order ships.
  • Credit terms with USP: All Provisional credit limits will be increased to US$10,000 without requiring a credit application for all eligible customers, as determined by USP, upon customer request.  All requests above US$10,000 will require a signed and completed credit application (Click Here) sent to credit@usp.org.
  • Checks, wires and ACH payments: Only accepted as payment for customers purchasing with credit terms; not eligible for prepaid orders.
     
    • Check: Make checks payable to USP, in U.S. dollars, and drawn on a U.S. bank. Mail check payments to: U.S. Pharmacopeia P.O. Box 21845 New York, NY 10087-1845. Include your USP invoice number and your customer number on the check remittance.
       
    • Wire transfer: Include your USP invoice number and your customer number on the wire transmission information. Bank remittance information is currency specific. Call 1-800-227-8772 (U.S. and Canada), 00-800-4875-5555 (select Europe), or e-mail custsvc@usp.org for payment instructions. Customers are responsible for paying all bank fees for wire transfers.

Sales Tax

If your shipping address is located within any of the following states (territories), your order will be subject to sales tax unless we have a current exemption form on file.

  • California
  • District of Columbia
  • Illinois
  • Maryland
  • Michigan

Invoices from USP

You will be sent an invoice for your USP purchases regardless of which payment method you select. Effective 4/1/2020 we are asking all our customers to convert to E-Invoicing. All US Mail and Fax delivery will be phased out.  Please email a completed electronic invoice request form to receivables@usp.org

Credit Hold

If your order is put on credit hold by USP, you will be informed of the same and must clear the hold within 30 days. Otherwise, your order will automatically be canceled and you must reorder.

Vendor Inquiry

Vendor Invoices

In the current environment and increased remote operations, the Accounts Payable team recommends:

  • Enrolling in our electronic funds transfer payment program for secure payment processing. Click here to access the EFT Payment Request Form and instructions.
  • Submitting electronic invoices directly to Apinvoices@USP.org. Invoices adhering to USP Supplier Invoice Guidelines (click here), which requires the invoice number and purchase order number (PO#) to be stated on the invoice, will result in faster processing time.  If you do not have a PO#, please contact your USP business representative.

Please direct all inquiries, including payment status on outstanding invoices, to AP_Inquiry@USP.org.

Reference Standards Quantity Discount (Online Only)

A 5% discount applies to orders with quantities of 15 or more Reference Standards in a single order in the United States and Canada when purchased through the USP Online.

A 5% discount applies to quantities of 10 or more of the same Reference Standards in a single order purchased through the USP Online.  (Excluding United States and Canada). 

Discounts cannot be combined and do not apply to Reference Standard purchased for resale, including USP Distributors, and do not apply if the order is placed by phone, fax, mail or email.
 

Shipping & Delivery

General Information

For shipping rates, customs information, payment methods, and more, download our Ordering Information.

  • USP uses FedEx as its default shipping carrier. We use alternative carriers for locations with no FedEx service.
  • For eligible items, customers may choose a carrier by giving USP their DHL (international only), UPS, or FedEx account number for eligible items.
  • USP does not ship products to post office boxes. Please include a street address or your order will not be delivered.
  • International customers are responsible for paying all customs duties, taxes, or tariffs levied for importation of USP products.
  • Customers can request special, guaranteed, or same-day shipping for an additional US$75.00 charge.
  • USP ships all Reference Standards orders via air courier.

Surcharges for International Controlled Substances and Dangerous Goods

A $235 per-order surcharge applies to:

  • Controlled substances shipped internationally.
  • Dangerous shipments to select countries

NOTE: These charges do not stack, meaning the $235 surcharge is only applied once, even when sending controlled and dangerous goods, for example.

Preferred Carriers for Dangerous Goods

Reference Standards classified as dangerous goods have specific shipping requirements. To find a current list of required freight carriers for any order that contains a Reference Standard that has been classified as a dangerous good by the United Nations, download our Ordering Information.

Special Instructions for Ordering Controlled Substances

Controlled Substances and List Chemicals are Reference Standard items regulated by THE U.S. DRUG ENFORCEMENT ADMINISTRATION(DEA).

Requirements for Controlled Substance and List Chemical Orders Shipped Within The United States:

List Chemicals

  • Copy of customer's valid DEA registration or letter on company letterhead stating the intended use of the list chemical for each order placed

DEA Schedules I and II:

  • Copy of customer's valid DEA registration on file with USP
  • DEA form 222, properly completed

DEA Schedules III, IV, and V:

  • Copy of customer's valid DEA registration on file with USP

Requirements for Controlled Substance and List Chemical Orders Shipped Outside of The United States:

USP can only ship Controlled Substances and List Chemicals outside of The United States with approval to export from the U.S. DRUG ENFORCEMENT ADMINISTRATION (DEA). To process your order, the following documents are required to be submitted:

  • Import permit or letter of no objection valid for at least three (3) months at the time of order submission to USP
  • Justification of End-Use and No-Re-Export Statement issued and signed by the end user, printed on End User’s company letterhead
  • English translation for all documents which are not written in English
  • Purchase order (PO) for credit term Customers, prepayment for immediate/cash advance payment term Customers

General Information 

  • Download the Ordering Instruction for exporting USP DEA Controlled Substance and List I Chemical Reference Standards document for additional DEA regulated order processing details and guidelines.
  • US DEA regulated items are shipped outside of The United States by AIR FREIGHT/DOOR TO AIRPORT or FedEx Air (door to door) Service. Please check which USP shipping method complies with importing regulations in your country.
  • There is an additional fee of US$25.00 to each unit price of USP DEA controlled substance and list chemical reference standard shipping outside of the United States.
  • Download the Ordering Information for freight charges and additional details for processing your order.
  • Special Handling fees may be charged by USP to obtain certificates or documents required by foreign countries in order to import USP Reference Materials. These fees are in addition to the cost imposed by the foreign authority to obtain the certificate(s). The special handling fee is US$25.00 per certificate.
  • US DEA Regulated items: USP DEA Controlled Substance and List I Chemical Reference Standards
Terms & Conditions of Sale