Contact Information

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Account Management Team

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Careers & Internships

Job openings, benefits, and student summer internships:

Customer Service

Get information about ordering products, shipping, prices, availability, and payment options

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Hours of Operation: Monday through Friday 4:30 AM to 5:00 PM EST.

Languages Spoken: English, Spanish, French, German, Russian, Italian, Arabic, Mandarin Chinese, Korean, Hindi, Urdu, Bangla, Punjabi. If you require an interpreter for another language, please ask a USP Customer Service Representative for an interpretation service.

USP Customer Service Representatives:

  • custsvc@usp.org
  • Phone: +1-301-881-0666,1-800-227-8772 (United States and Canada), or 00-800-4875-5555 (select Europe)
  • Fax: +1-301-816-8148

Ordering controlled substances from outside the United States:

Apply for credit terms with USP:

General Inquiry
Healthcare Quality Standards

Programs and services for healthcare professionals, including compounding, nomenclature, medication safety and labeling, and Medicare Model Guidelines:

  • Shawn Becker, Senior Director, Healthcare Quality Standards, scb@usp.org
  • Donna Bohannon, Scientific Liaison, Nomenclature, Safety and Labeling, dzb@usp.org
  • Rick Schnatz, Senior Scientific Liaison, Compounding, rxs@usp.org
  • Jeanne Sun, Assistant Scientific Liaison, Compounding, jhs@usp.org
  • Andrezej Wilk, Senior Scientific Liaison, Nomenclature, Safety and Labeling, aw@usp.org
Locations & Addresses

USP–U.S.

Rockville
12601 Twinbrook Parkway
Rockville, MD 20852-1790, USA
Phone: +1-301-881-0666  or 00-800-4875-5555 (select Europe)
Map/Directions

Frederick
7135 English Muffin Way
Frederick, MD 21704, USA
Phone: +1-301-881-0666, or 00-800-4875-5555 (select Europe)
Map/Directions

USP–Brazil

Avenida Ceci, 1600-Tamboré
Barueri-SP
06460-120, Brazil
Phone: +55-11-3245-6400

USP–China

520 North Fu Te Road
China (Shanghai), Pilot Free Trade Zone
Shanghai 200131, China
Phone: +86-21-6861-9800

USP–Ghana

No. 3 Park Avenue
Motorway Extension
North Dzorwulu
P.O. Box WY 1204, Kwabenya
Accra, Ghana
Phone: +233-30-2216888

USP–Ethiopia

Biselex Building
2nd Floor, Room 01
Kebele 01/02
Along Bole Ring Road
P.O. Box 101232
Addis Ababa, Ethiopia
+251-116-611-279

USP–India 

IKP Knowledge Park, Genome Valley
Shamirpet, Turkapally Village
Medchal District
Hyderabad 500 101, Telangana, India
CIN: U24230TG2005PTC046362
Phone: +91-40-4448-8888

USP–Indonesia

Lt.23, Tower 1, Menara Prima
Jl. Dr.Ide Anak Agung Gde Agung, RT.5/RW.2
Mega Kuningan, Jakarta 12950
Indonesia
Phone: +62 21 2598 2748

USP–Nigeria LTD/GTE

2 Connal Road,
Off Herbert Macaulay Way
Yaba, Lagos, Nigeria
Phone:+234-816-743-1262

USP–Philippines

9th Floor-Regus
Filinvest One Building
Northgate Cyberzone
Alabang_Zapote Road
Corner Nothgate Avenue
Filinvest Alabang,
Muntinlupa City, 1781
Philippines
Phone: +632-737-9

USP–Switzerland

Münchensteinerstrasse 41
Basel 4052, Switzerland
Phone: +41-61-316-3010

Media Relations

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Meetings & Courses

USP Workshops and other meetings:

USP Education courses:

Members & Volunteer Support

USP Convention Membership:

USP Board of Trustees:

USP Council of Experts and Expert Committees:

Promoting the Quality of Medicines (PQM)—Worldwide Activities

General inquiries:

Media inquiries: 

Science Support for Documentary & Reference Standards

Reference Standards

Questions on use, storage, testing, other technical issues, and participation in collaborative testing:

Questions on bulk material donation:

Questions on USP Donor Recognition Program:

View Additional Support Resources for Reference Standards

USP–NF

Questions and comments, interpretation, applications, and proposed revisions for specific monographs:

Submit draft monographs or questions about submission process:

  • Small molecules: stdsmonographs@usp.org
  • Excipients: Catherine Sheehan, M.S., Director, Excipients, cxs@usp.org, +1-301-816-8262
  • Biologics & Biotechnology: Fouad Atouf, Vice President, Science-Global Biologics, fa@usp.org, +1-301-816-8365

Questions about priority new monographs:

Monograph modernization submissions:

USP–NF in Spanish (scientific queries about Small Molecules, Biologics & Biotechnology, Dietary Supplements, Excipients, General Chapters and other USP standards):

View Additional Support Resources for USP–NF

Food Ingredients

Please send questions and comments about food ingredients standards and the revision process to fcc@usp.org.

For questions about Food Chemicals Codex subscriptions or related Reference Standards, please contact USP Customer Service at custsvc@usp.org or call +1-301-881-0666, 1-800-227-8772 (United States and Canada), or 00-800-4875-5555 (select Europe).

Food Ingredients Staff

View Additional Support Resources for Food Ingredients

Dietary Supplements

Questions about standards for dietary supplements and the Dietary Supplements Compendium:

Social Media

USP Social Media information:

Speaker Request Process

If you would like to request a speaker from USP to present at your meeting please email ExecSec@usp.org with “Speaker Request” in the subject line and the following information:

  • Your name and organization
  • The title, date, and location of the meeting for which you are requesting a speaker
  • The title of the presentation (attach agenda if available)
  • The name of the speaker, if you have a specific one in mind
  • The intended length of the presentation
  • The target audience for the presentation
  • Any reimbursement or remuneration associated with the presentation

After making your request you will receive an acknowledgement email and further instructions. USP will consider the request and, if approved, work to find the appropriate speaker. If more information is needed USP may contact you for additional details. We hope to provide a final response within two weeks of the receipt of your request.

Technical Support for USP Online/CD/USB Flash Drive Products

USP online, CD, and USB flash drive products:

Website Support

Issues/concerns, questions, comments, suggestions on the USP website:

USP Verification Services & USP Verified Information

Verification services for dietary supplements: