Contact Information

Click on item below for specific contact information

 

Questions with regards to billing, credit applications, currency change requests, refunds, sales tax, or have payment remittance advice? Check out the Ordering and Customer Support page for most commonly asked topics before contacting us.

Careers & Internships

Job openings, benefits, and student summer internships:

Customer Service

Get information about ordering products, shipping, prices, availability, and payment options. 

USP Customer Service:

  • Contact us
  • Fax: +1-301-816-8148
  • Mailing address: 7135 English Muffin Way, Frederick, MD 21704, USA

Questions with regards to billing, credit applications, currency change requests, refunds, or have payment remittance advice? Check out the Ordering and Customer Support page for most commonly asked topics before contacting us.

To obtain employment, income or social service verification, please visit www.vaultverify.com and use Company Code 60041 to submit your request.

Healthcare Quality Standards

Programs and services for healthcare professionals, including compounding, nomenclature, medication safety and labeling, and Medicare Model Guidelines:

  • Nurisha Wade, Vice President, Healthcare Quality and Safety Center of Excellence, nar@usp.org 
  • Brian Serumaga, Senior Manager, Personalized Medicines, bns@usp.org 
  • Nakia Eldridge, Senior Manager, Healthcare, Patient Safety, and Information, nakia.eldridge@usp.org 
  • Donna Bohannon, Senior Scientific Liaison, Healthcare Information and Technology, dzb@usp.org 
  • Misti Spann, Scientific Liaison, Nomenclature and Labeling, misti.spann@usp.org 
  • Selma Mitiche, Associate Scientific Liaison, Compounding, selma.mitiche@usp.org 

Locations & Addresses

USP–U.S.

Rockville
12601 Twinbrook Parkway
Rockville, MD 20852-1790, USA
Phone: +1-301-881-0666
Map/Directions

Washington, D.C.
The Homer Building
601 Thirteenth St, NW, Suite 740
Washington D.C., 20005, USA
Phone: +1-301-881-0666 or 00-800-4875-5555 (select Europe)
Map/Directions

Frederick
7135 English Muffin Way
Frederick, MD 21704, USA
Phone: +1-301-881-0666, or 00-800-4875-5555 (select Europe)
Map/Directions

USP–Bangladesh

House #34 Gausul Azam Avenue
Sector # 13, Uttara
Dhaka-1230 Bangladesh
Phone: +880 (0)17 0841 6140

USP–Brazil

Alameda Rio Negro, 500, Torre A, Sala 210 – Alphaville Industrial
Barueri-SP
06454-000, Brazil
Phone: +55-11-96917-4614

USP–China

Room 801-804, 
Sunland International Building B, No.999 
Zhouhai Road, Pudong New Area, 
Shanghai 200131, China
Phone +86-021-68619800-8885 

USP–Ghana

6th Floor, 335 Place,
Plot No. 88, N1 Highway
North-Dzorwulu, Accra, Ghana

USP–Ethiopia

Biselex Building
2nd Floor, Room 01
Kebele 01/02
Along Bole Ring Road
P.O. Box 101232
Addis Ababa, Ethiopia
Phone: +251-116-611-279

USP–India

IKP Knowledge Park, Genome Valley
Shamirpet, Turkapally Village
Medchal District
Hyderabad 500 101, Telangana, India
CIN: U24230TG2005PTC046362
Phone: +91-40-4448-8888

Branch Office
United States Pharmacopeia - India (P) Ltd
City Office, Cyber Pearl, Unit No. 03-04, Block-2
Plot No.9, Survey No.64, Hitech City
Madhapur Village, Serilingampally Mandal
Ranga Reddy District, Hyderabad – 500081
Telangana., India; Ph.+91 40 49168588

USP–Nepal

USP-Nepal
House No 405 Prasuti Griha Marga
Ward No 11, Babarmahal
Kathmandu, Nepal

USP–Nigeria LTD/GTE

Solutions Plaza
23 Ibrahim Tahir Lane
Cadastral Zone B05, Utako
Abuja, Nigeria

USP–Pakistan

Office No. 308 & 309, 3rd Floor
Islamabad Stock Exchange Tower, 55-B, Blue Area
Jinnah Avenue
Islamabad, Pakistan
Phone: +92 51 874 7040-41

USP–Singapore

Level 42, Suntec Tower 3
8 Temasek Boulevard
Singapore 038988
Phone: +65 6829 2109

USP–Switzerland

Münchensteinerstrasse 41
Basel 4052, Switzerland
Phone: +41-61-316-3010

Media Relations

Questions & information requests:

Meetings & Courses

USP Workshops and other meetings:

USP Education courses:

Members & Volunteer Support

USP Convention Membership:

USP Board of Trustees:

USP Council of Experts and Expert Committees:

For order and customer support information click here

Pharmatech Associates, Inc., a USP company

22320 Foothill Blvd. Suite 330
Hayward CA 94541

1-877-787-0177

https://pharmatechassociates.com/

Proficiency Testing Program

Request information on the Proficiency Testing Program

Promoting the Quality of Medicines (PQM+)—Worldwide Activities

General inquiries:

Media inquiries:

Science Support for Documentary & Reference Standards

Contact Reference Standards Technical Services for inquiries related to USP Reference Standards. Topics include but are not limited to use, availability, storage, certificates, and safety data sheets.

Questions on bulk material donation:

Questions on USP Donor Recognition Program:

Other Resources:

Social Media

USP Social Media information:

Supplier and Vendor Invoices

In the current environment and increased remote operations, the Accounts Payable team recommends:

  • Enrolling in our electronic funds transfer payment program for secure payment processing. Click here to access the EFT Payment Request Form and instructions.
  • Submitting electronic invoices directly to Apinvoices@USP.org. Invoices adhering to USP Supplier Invoice Guidelines (click here), which requires the invoice number and purchase order number (PO#) to be stated on the invoice, will result in faster processing time.  If you do not have a PO#, please contact your USP business representative.

Please direct all inquiries, including payment status on outstanding invoices, to AP_Inquiry@USP.org.

Technical Support for USP Online/CD/USB Flash Drive Products

USP online, CD, and USB flash drive products:

USP Speaker Request Form

If you would like to request a speaker from USP to present at your meeting please email ExecSec@usp.org with "Speaker Request" in the subject line and the following information:

Sponsor's Contact Details

  • Your First name
  • Your Last name
  • Your Phone number
  • Your  Email address
  • Enter requested USP employee's first name
  • Enter requested USP employee's last name

Event Details

  • Name of event
  • Venue country
  • Venue state
  • Is remote participation an option?
  • Event start date
  • Event end date
  • Date of Speakers Presentation
  • What is the topic of the requested speaker's presentation?
  • What is the desired length of the requested speaker's presentation?
  • Description of the audience, including any special guests.
  • Expected number of attendees
  • Indicate and specify the anticipated media coverage (i.e. general media and/or trade press)
  • Is the portion of the event in which the USP speaker is participating being recorded for future dissemination?

Your Organization Details

  • Name of sponsoring organization
  • Website of sponsoring organization
  • Please submit the program agenda with all invited and/or confirmed speaker(s) and topic(s). Drafts are acceptable.
    The character limit for the below field is 500. The file attachment size cannot exceed 5MB.

After making your request you will receive an acknowledgment email and further instructions. USP will consider the request and, if approved, work to find the appropriate speaker. If more information is needed USP may contact you for additional details. We hope to provide a final response within two weeks of the receipt of your request.

USP-NF

Contact Technical Services for inquiries related to documentary standards. Please only include one USP email address from the below list in a single inquiry submission. USP staff will forward your inquiry to the appropriate team if necessary. We also request that you choose to submit your inquiry either by email or the WebForm, but not both channels.

Submit Inquiry Using WebForm

To submit an inquiry in Spanish and receive a response in Spanish, please email uspespanol@usp.org.

Submitting draft monographs or questions about submission process

  • Small Molecules: Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459
  • Excipients: Danita Broyles, Senior Market Development Manager, danita.broyles@USP.org; +1-301-230-6307
  • Biologics & Biotechnology: Kevin Carrick, Director, Science & Standards - Biologics, klc@usp.org; +1-301-230-6349

Questions about priority new monographs

  • Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459

Monograph modernization submissions

  • Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459

Verification Services

Request information on Verification Services

 

Billing, Credit, and Payment

Questions with regards to billing, credit applications, currency change requests, refunds, sales tax, or have payment remittance advice? Check out the Ordering and Customer Support page for most commonly asked topics before contacting us.

Careers & Internships

Careers & Internships

Job openings, benefits, and student summer internships:

Customer Service

Customer Service

Get information about ordering products, shipping, prices, availability, and payment options. 

USP Customer Service:

  • Contact us
  • Fax: +1-301-816-8148
  • Mailing address: 7135 English Muffin Way, Frederick, MD 21704, USA

Questions with regards to billing, credit applications, currency change requests, refunds, or have payment remittance advice? Check out the Ordering and Customer Support page for most commonly asked topics before contacting us.

Employment Verification

To obtain employment, income or social service verification, please visit www.vaultverify.com and use Company Code 60041 to submit your request.

Healthcare Quality Standards

Healthcare Quality Standards

Programs and services for healthcare professionals, including compounding, nomenclature, medication safety and labeling, and Medicare Model Guidelines:

  • Nurisha Wade, Vice President, Healthcare Quality and Safety Center of Excellence, nar@usp.org 
  • Brian Serumaga, Senior Manager, Personalized Medicines, bns@usp.org 
  • Nakia Eldridge, Senior Manager, Healthcare, Patient Safety, and Information, nakia.eldridge@usp.org 
  • Donna Bohannon, Senior Scientific Liaison, Healthcare Information and Technology, dzb@usp.org 
  • Misti Spann, Scientific Liaison, Nomenclature and Labeling, misti.spann@usp.org 
  • Selma Mitiche, Associate Scientific Liaison, Compounding, selma.mitiche@usp.org 
Locations & Addresses

Locations & Addresses

USP–U.S.

Rockville
12601 Twinbrook Parkway
Rockville, MD 20852-1790, USA
Phone: +1-301-881-0666
Map/Directions

Washington, D.C.
The Homer Building
601 Thirteenth St, NW, Suite 740
Washington D.C., 20005, USA
Phone: +1-301-881-0666 or 00-800-4875-5555 (select Europe)
Map/Directions

Frederick
7135 English Muffin Way
Frederick, MD 21704, USA
Phone: +1-301-881-0666, or 00-800-4875-5555 (select Europe)
Map/Directions

USP–Bangladesh

House #34 Gausul Azam Avenue
Sector # 13, Uttara
Dhaka-1230 Bangladesh
Phone: +880 (0)17 0841 6140

USP–Brazil

Alameda Rio Negro, 500, Torre A, Sala 210 – Alphaville Industrial
Barueri-SP
06454-000, Brazil
Phone: +55-11-96917-4614

USP–China

Room 801-804, 
Sunland International Building B, No.999 
Zhouhai Road, Pudong New Area, 
Shanghai 200131, China
Phone +86-021-68619800-8885 

USP–Ghana

6th Floor, 335 Place,
Plot No. 88, N1 Highway
North-Dzorwulu, Accra, Ghana

USP–Ethiopia

Biselex Building
2nd Floor, Room 01
Kebele 01/02
Along Bole Ring Road
P.O. Box 101232
Addis Ababa, Ethiopia
Phone: +251-116-611-279

USP–India

IKP Knowledge Park, Genome Valley
Shamirpet, Turkapally Village
Medchal District
Hyderabad 500 101, Telangana, India
CIN: U24230TG2005PTC046362
Phone: +91-40-4448-8888

Branch Office
United States Pharmacopeia - India (P) Ltd
City Office, Cyber Pearl, Unit No. 03-04, Block-2
Plot No.9, Survey No.64, Hitech City
Madhapur Village, Serilingampally Mandal
Ranga Reddy District, Hyderabad – 500081
Telangana., India; Ph.+91 40 49168588

USP–Nepal

USP-Nepal
House No 405 Prasuti Griha Marga
Ward No 11, Babarmahal
Kathmandu, Nepal

USP–Nigeria LTD/GTE

Solutions Plaza
23 Ibrahim Tahir Lane
Cadastral Zone B05, Utako
Abuja, Nigeria

USP–Pakistan

Office No. 308 & 309, 3rd Floor
Islamabad Stock Exchange Tower, 55-B, Blue Area
Jinnah Avenue
Islamabad, Pakistan
Phone: +92 51 874 7040-41

USP–Singapore

Level 42, Suntec Tower 3
8 Temasek Boulevard
Singapore 038988
Phone: +65 6829 2109

USP–Switzerland

Münchensteinerstrasse 41
Basel 4052, Switzerland
Phone: +41-61-316-3010

Media Relations

Media Relations

Questions & information requests:

Meetings & Courses

Meetings & Courses

USP Workshops and other meetings:

USP Education courses:

Members & Volunteer Support

Members & Volunteer Support

USP Convention Membership:

USP Board of Trustees:

USP Council of Experts and Expert Committees:

Ordering and Customer Support

For order and customer support information click here

Pharmatech Associates, Inc., a USP company

Pharmatech Associates, Inc., a USP company

22320 Foothill Blvd. Suite 330
Hayward CA 94541

1-877-787-0177

https://pharmatechassociates.com/

Proficiency Testing Program

Proficiency Testing Program

Request information on the Proficiency Testing Program

Promoting the Quality of Medicines (PQM+)—Worldwide Activities

Promoting the Quality of Medicines (PQM+)—Worldwide Activities

General inquiries:

Media inquiries:

Science Support for Documentary & Reference Standards

Science Support for Documentary & Reference Standards

Contact Reference Standards Technical Services for inquiries related to USP Reference Standards. Topics include but are not limited to use, availability, storage, certificates, and safety data sheets.

Questions on bulk material donation:

Questions on USP Donor Recognition Program:

Other Resources:

Social Media

Social Media

USP Social Media information:

Supplier and Vendor Invoices

Supplier and Vendor Invoices

In the current environment and increased remote operations, the Accounts Payable team recommends:

  • Enrolling in our electronic funds transfer payment program for secure payment processing. Click here to access the EFT Payment Request Form and instructions.
  • Submitting electronic invoices directly to Apinvoices@USP.org. Invoices adhering to USP Supplier Invoice Guidelines (click here), which requires the invoice number and purchase order number (PO#) to be stated on the invoice, will result in faster processing time.  If you do not have a PO#, please contact your USP business representative.

Please direct all inquiries, including payment status on outstanding invoices, to AP_Inquiry@USP.org.

Technical Support for USP Online/CD/USB Flash Drive Products

Technical Support for USP Online/CD/USB Flash Drive Products

USP online, CD, and USB flash drive products:

USP Speaker Request Form

USP Speaker Request Form

If you would like to request a speaker from USP to present at your meeting please email ExecSec@usp.org with "Speaker Request" in the subject line and the following information:

Sponsor's Contact Details

  • Your First name
  • Your Last name
  • Your Phone number
  • Your  Email address
  • Enter requested USP employee's first name
  • Enter requested USP employee's last name

Event Details

  • Name of event
  • Venue country
  • Venue state
  • Is remote participation an option?
  • Event start date
  • Event end date
  • Date of Speakers Presentation
  • What is the topic of the requested speaker's presentation?
  • What is the desired length of the requested speaker's presentation?
  • Description of the audience, including any special guests.
  • Expected number of attendees
  • Indicate and specify the anticipated media coverage (i.e. general media and/or trade press)
  • Is the portion of the event in which the USP speaker is participating being recorded for future dissemination?

Your Organization Details

  • Name of sponsoring organization
  • Website of sponsoring organization
  • Please submit the program agenda with all invited and/or confirmed speaker(s) and topic(s). Drafts are acceptable.
    The character limit for the below field is 500. The file attachment size cannot exceed 5MB.

After making your request you will receive an acknowledgment email and further instructions. USP will consider the request and, if approved, work to find the appropriate speaker. If more information is needed USP may contact you for additional details. We hope to provide a final response within two weeks of the receipt of your request.

USP-NF

USP-NF

Contact Technical Services for inquiries related to documentary standards. Please only include one USP email address from the below list in a single inquiry submission. USP staff will forward your inquiry to the appropriate team if necessary. We also request that you choose to submit your inquiry either by email or the WebForm, but not both channels.

Submit Inquiry Using WebForm

To submit an inquiry in Spanish and receive a response in Spanish, please email uspespanol@usp.org.

Submitting draft monographs or questions about submission process

  • Small Molecules: Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459
  • Excipients: Danita Broyles, Senior Market Development Manager, danita.broyles@USP.org; +1-301-230-6307
  • Biologics & Biotechnology: Kevin Carrick, Director, Science & Standards - Biologics, klc@usp.org; +1-301-230-6349

Questions about priority new monographs

  • Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459

Monograph modernization submissions

  • Katie McGowan, Standards Acquisition Manager, kmm@USP.org; +1-301-230-7459
Verification Services

Verification Services

Request information on Verification Services