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Account Management Team

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Careers & Internships

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Customer Service

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Hours of Operation: Monday through Friday 4:30 AM to 5:00 PM EST.

Languages Spoken: English, Spanish, French, German, Russian, Italian, Arabic, Mandarin Chinese, Korean, Hindi, Urdu, Bangla, Punjabi. If you require an interpreter for another language, please ask a USP Customer Service Representative for an interpretation service.

USP Customer Service:

  • Contact us
  • Phone: +1-301-881-0666,1-800-227-8772 (United States and Canada)
  • Fax: +1-301-816-8148
  • Mailing address: 7135 English Muffin Way, Frederick, MD 21704, USA

Apply for credit terms with USP:

Healthcare Quality Standards

Programs and services for healthcare professionals, including compounding, nomenclature, medication safety and labeling, and Medicare Model Guidelines:

  • Nurisha Wade, Vice President, Healthcare Quality and Safety Center of Excellence, 
  • Brian Serumaga, Senior Manager, Personalized Medicines, 
  • Nakia Eldridge, Senior Manager, Healthcare, Patient Safety, and Information, 
  • Donna Bohannon, Senior Scientific Liaison, Healthcare Information and Technology, 
  • Diana Kwan, Scientific Liaison, Healthcare Safety and Quality, 
  • Misti Spann, Scientific Liaison, Nomenclature and Labeling, 
  • Selma Mitiche, Associate Scientific Liaison, Compounding, 
Locations & Addresses


12601 Twinbrook Parkway
Rockville, MD 20852-1790, USA
Phone: +1-301-881-0666

Washington, D.C.
The Homer Building
601 Thirteenth St, NW, Suite 740
Washington D.C., 20005, USA
Phone: +1-301-881-0666 or 00-800-4875-5555 (select Europe)

7135 English Muffin Way
Frederick, MD 21704, USA
Phone: +1-301-881-0666, or 00-800-4875-5555 (select Europe)


House #34 Gausul Azam Avenue
Sector # 13, Uttara
Dhaka-1230 Bangladesh
Phone: +880 (0)17 0841 6140


Avenida Ceci, 1600-Tamboré
06460-120, Brazil
Phone: +55-11-3245-6400


520 North Fu Te Road
China (Shanghai), Pilot Free Trade Zone
Shanghai 200131, China
Phone: +86-21-6861-9800


6th Floor, 335 Place,
Plot No. 88, N1 Highway
North-Dzorwulu, Accra, Ghana


Biselex Building
2nd Floor, Room 01
Kebele 01/02
Along Bole Ring Road
P.O. Box 101232
Addis Ababa, Ethiopia
Phone: +251-116-611-279


IKP Knowledge Park, Genome Valley
Shamirpet, Turkapally Village
Medchal District
Hyderabad 500 101, Telangana, India
CIN: U24230TG2005PTC046362
Phone: +91-40-4448-8888

Branch Office
United States Pharmacopeia - India (P) Ltd
City Office, Cyber Pearl, Unit No. 03-04, Block-2
Plot No.9, Survey No.64, Hitech City
Madhapur Village, Serilingampally Mandal
Ranga Reddy District, Hyderabad – 500081
Telangana., India; Ph.+91 40 49168588


House No 405 Prasuti Griha Marga
Ward No 11, Babarmahal
Kathmandu, Nepal


Solutions Plaza
23 Ibrahim Tahir Lane
Cadastral Zone B05, Utako
Abuja, Nigeria


Office No. 308 & 309, 3rd Floor
Islamabad Stock Exchange Tower, 55-B, Blue Area
Jinnah Avenue
Islamabad, Pakistan
Phone: +92 51 874 7040-41


Münchensteinerstrasse 41
Basel 4052, Switzerland
Phone: +41-61-316-3010

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Promoting the Quality of Medicines (PQM+)—Worldwide Activities

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Technical Support for USP Online/CD/USB Flash Drive Products

USP online, CD, and USB flash drive products:

Science Support for Documentary & Reference Standards

Contact Reference Standards Technical Services for inquiries related to USP Reference Standards. Topics include but are not limited to use, availability, storage, certificates, and safety data sheets.

Questions on bulk material donation:

Questions on USP Donor Recognition Program:

Other Resources:

Social Media

USP Social Media information:

USP Speaker Request Form

If you would like to request a speaker from USP to present at your meeting please email with "Speaker Request" in the subject line and the following information:

Sponsor's Contact Details

  • Your First name
  • Your Last name
  • Your Phone number
  • Your  Email address
  • Enter requested USP employee's first name
  • Enter requested USP employee's last name

Event Details

  • Name of event
  • Venue country
  • Venue state
  • Is remote participation an option?
  • Event start date
  • Event end date
  • Date of Speakers Presentation
  • What is the topic of the requested speaker's presentation?
  • What is the desired length of the requested speaker's presentation?
  • Description of the audience, including any special guests.
  • Expected number of attendees
  • Indicate and specify the anticipated media coverage (i.e. general media and/or trade press)
  • Is the portion of the event in which the USP speaker is participating being recorded for future dissemination?

Your Organization Details

  • Name of sponsoring organization
  • Website of sponsoring organization
  • Please submit the program agenda with all invited and/or confirmed speaker(s) and topic(s). Drafts are acceptable.
    The character limit for the below field is 500. The file attachment size cannot exceed 5MB.

After making your request you will receive an acknowledgment email and further instructions. USP will consider the request and, if approved, work to find the appropriate speaker. If more information is needed USP may contact you for additional details. We hope to provide a final response within two weeks of the receipt of your request.


Contact Technical Services for inquiries related to documentary standards. Please only include one USP email address from the below list in a single inquiry submission. USP staff will forward your inquiry to the appropriate team if necessary. We also request that you choose to submit your inquiry either by email or the WebForm, but not both channels.

Submit Inquiry Using WebForm

To submit an inquiry in Spanish and receive a response in Spanish, please email

Submitting draft monographs or questions about submission process

  • Small Molecules: Katie McGowan, Standards Acquisition Manager,; +1-301-230-7459
  • Excipients: Danita Broyles, Senior Market Development Manager,; +1-301-230-6307
  • Biologics & Biotechnology: Kevin Carrick, Director, Science & Standards - Biologics,; +1-301-230-6349

Questions about priority new monographs

  • Katie McGowan, Standards Acquisition Manager,; +1-301-230-7459

Monograph modernization submissions

  • Katie McGowan, Standards Acquisition Manager,; +1-301-230-7459