USP COVID-19 Update

As the COVID-19 pandemic continues to challenge the world’s healthcare systems and industry customers like you, USP is working to make meaningful contributions to the global response to this public health crisis and support a resilient quality medicines supply chain.

Supply chain information

Currently there is no interruption in the USP Reference Standards (RS) supply due to the coronavirus outbreak. However, shipments sent via our freight forwarder, Expeditors, and World Courier, could be impacted. These service providers can also use commercial passenger aircraft to move product. As some airlines are cancelling or delaying flights due to the various travel bans, we are continually monitoring the situation and any known future impact will be communicated.

Shipping suggestions

USP suggests separating and ordering RS that require special shipping conditions through commercial transportation providers. This will allow standard shipments of RS to proceed without interruption as our standard carriers (Fed Ex, UPS and DHL) are currently operating with very little interruption or restrictions.

Please check with the providers directly for up to date information on any service alerts:

FedEx – https://www.fedex.com/en-us/coronavirus.html
DHL – https://www.simplydhl.com/covid-19updates
UPS – https://www.ups.com/us/en/service-alerts.page?id=alert1
Expeditors – https://info.expeditors.com/operational-impact/precautions-coronavirus-031320
World Courier – https://www.worldcourier.com/insights/world-courier-update-covid19

Order/Product availability questions

If you have questions regarding a current order or need assistance, please reach out as needed:

Customer Service – CUSTSVC@usp.org
Technical Support – RStech@usp.org
Regional Account Manager – Account Manager Contact Info

Special note: In light of the COVID-19 outbreak we would like to advise you that our dedicated staff is here to provide continued support through this global public health pandemic. Our contingency plans have been deployed and our teams are available via telework to help us continue to operate and limit the impact to your business. Pardon any minor delays in response that you may experience.

Other resources

PVT Dissolution Assistance
Assistance in qualifying dissolution instruments & troubleshooting:
Free Resources - www.usp.org/pvt
Free Personal Technical Assistance - contact RStech@usp.org to be connected to the assistance you need

USP-NF Update
Selected USP-NF general chapters and monographs critical to the development of vaccines and antiviral medicines are now freely accessible for manufacturers and other parties in the healthcare sector addressing public health challenges posed by COVID-19. Download the USP-NF COVID-19 Resources.

USP Education
To support you in your ongoing work during this disruption, USP Education is providing all on-demand education at a 75% discount. Access to this discount will be in effect through May 31, 2020. We will continue to evaluate the situation and may extend the discount period if warranted.

To access USP courses simply register for a free account at http://education.usp.org.

Use the gear icon (icon ) in the upper-right-hand corner of the webpage to register. Use the promotion code USPEDU75OFF upon check-out to receive your discount.