Recipients of Complimentary or Replacement Products

The price listed on your commercial invoice is for customs purposes only. If you incur customs charges on a complimentary or replacement shipment, please refer to the following links to obtain reimbursement information for eligible orders.

Complimentary Product Recipients

Due to carrier restrictions, USP is not always able to make advance payment for any customs/duties charges that may apply to your shipment. If you are required to pay any customs charges for your complimentary product during the clearing process, please maintain your proof of payment for reimbursement by USP.

To request reimbursement for customs charges, please send proof of customs payment, a copy of the commercial invoice, your phone number and/or email address, and your bank's wire transfer information to USP's Customer Service Department. The documents can be sent via mail, fax or email, using the following contact information.

United States Pharmacopeia
Attn: Customer Service Department
7135 English Muffin Way
Frederick, MD 21704

Fax: 301-816-8148
Email: custsvc@usp.org

Once your documentation is received, USP will process your request or reach out to you should there be any questions. USP will cover any outgoing fees for refunds that are sent via wire transfer; however, please be aware that there may be incoming fees assessed by your bank.

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Replacement Product Recipients

The commercial invoice for your replacement order lists the price of the product shipped, which may result in additional duties. We recommend that you check with your local customs office regarding these charges; in many countries, duties paid on the original shipment can be claimed for "drawback" or reimbursement. If you require a copy of the credit memo issued for your original shipment, please contact the Accounts Receivable Specialist for your account.

  • Alphabet letters A-F call Barbara 301-816-8353 or email BZH@usp.org
  • Alphabet letters G-O call Natalie 301-816-8250 or email NXM@usp.org
  • Alphabet letters P-Z and all Distributors call Sherri 301-816-8232 or email SLP@usp.org

If an error was made by USP on your original shipment, and you are not able to file for "drawback" or reimbursement of the customs charges, please maintain proof of payment for any additional charges you are required to pay, and submit them to USP for reimbursement.

To request reimbursement for customs charges, please send proof of your customs payment, a copy of the commercial invoice, your phone number and/or email address, and your bank's wire transfer information to USP's Customer Service Department. The documents can be sent via mail, fax or email, using the following contact information.

United States Pharmacopeia
Attn: Customer Service Department
7135 English Muffin Way
Frederick, MD 21704
USA

Fax: 301-816-8148
Email: custsvc@usp.org

Once your documentation is received, USP will process your request or reach out to you should there be any questions. USP will cover any outgoing fees for refunds that are sent via wire transfer; however, please be aware that there may be incoming fees assessed by your bank. If you prefer to apply the reimbursement to your USP account and use it against a future invoice payment, please note that on your reimbursement request.

Download Letter