Technical Support for Online, USB Flash Drive & CD Resources


USP–NF Online

Technical Requirements

Web Browser:

  • Microsoft© Internet Explorer 11.0
  • Google© Chrome

Note: You will need to disable pop-up blockers and enable scripting and style sheets while using this application. Check your browsers’ help for guidance if needed.

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

  • Phone: 800-822-8772 ext. 8291 or 1-301-816-8291
  • FAX: 301-816-8301
  • Email: support@usp.org
  • USP Home Page: /support
  • For specific questions about using Acrobat® Reader®, refer to the Adobe support site at http://www.adobe.com/support.

USP–NF Online Technical Frequently Asked Questions

Why do I need a username and password?
Licensing for USP–NF Online requires user authentication.

When I log off or leave the system idle, why do I need to login again?
USP–NF Online requires user authentication. Unless you select the automatic login option you will need to login every time you attempt to access USP–NF Online. You will also need to reenter your username and password if you leave the session inactive for more than 30 minutes.

Why am I logged out when I click the Refresh button?
By clicking the Refresh button, you reset the browser session and the application must re-verify user authentication, so you are returned to the Login page, to login again. (The product refreshes each time you select a new option.) It is advised that you do not use the Refresh or Back buttons while logged in.

Is my username or password case-sensitive?
Yes, your username and password are case-sensitive.

Can my username and/or password be emailed to me?
In the event that you forget or lose your username or password you should contact USP Technical Support (support@usp.org) or call (800) 227-8772 ext. 8291 to have your username or password (or a new password) emailed to you.

Do you support Mac operating systems?
While most browsers perform normally on Mac OS, we do not officially support Mac.

Does USP–NF Online access my hard drive?
USP–NF Online requires that cookies are enabled on your web browser. However, the application does not access your hard drive except to store and read these cookies.

How often is the USP–NF Online updated?
The site is updated three times a year in November, February, and June.

How do I learn more about the USP–NF Online program?
Additional information can be found from the resources listed below:

  • The USP–NF Online Help provides information for you while you are using the USP–NF Online application. The Help is available on the USP–NF Online toolbar, after you login.
  • Visit the Products section and browse to USP–NF, this will provide more information on the USP–NF publication and the online version.

Where can I find the Validation Protocol to test USP–NF Online?
A USP–NF Online Validation Protocol can be found on the Login page of USP–NF Online at www.uspnf.com. The Validation Protocol is the test plan used to test the application.

Why do I get the 'exceeded' limit message?
This error occurs if more concurrent login sessions are attempted than your license allows. For example, if you have one license and attempt to log on to USP–NF Online without logging out on another browser or if multiple people try to log on with the same username and password, this error message will display.

If you close the browser instead of clicking the Logout button in the USP toolbar, you may have to wait thirty minutes for the active session to time out. Any attempts to logon during the thirty minutes time frame will display "You have exceeded the login limit for this account" error message.

How do I change my font to be bigger?
Use your Web browser's text size feature. NOTE: Some text (superscript/subscript) may display irregularly when font size is set higher than medium/100%.

Microsoft Internet Explorer

  • Open Internet Explorer.
  • Select View >> Text Size.
  • Change text size from Smallest to Largest. This will only change the text size of the document. The table of contents and the burgundy USP toolbar will not change.

Why are some symbols appearing incorrectly?
Symbols should appear correctly for all users. If you are having trouble seeing some special characters, please contact Technical Support (support@usp.org) and indicate the document containing the error and the symbol not displaying correctly.

How can I keep the header and footer formatting from changing when I print?
You need to make sure the following information is saved in your browser. The following formulas are instructions to the browser to insert file name, title, num pages, etc in the header/footer during printing.

  • Open Microsoft Internet Explorer.
  • Select File >> Page Setup.
  • Make sure the following string &w&bPage &p of &P is in the "Header" field.
  • Make sure the following string &u&b&d is in the "Footer" field.
  • Please set all margins to "0.5" for optimal printing.

Can I print text or graphics?
Yes, click the print icon in the window. Print the document. Depending on your browser you can also print selected text and graphics: Select the text or graphic you want to print. Right click and select "Print."

Can I save text or graphics in Word?
Yes, to save text, select the text you want. Right click and select "Copy." Open Word and paste the text. To save a graphic, select the graphic you want. Right click and select "Save Picture As" and save it to your hard drive. Open Word and import the image.

When I select "Print Preview" from the browser File menu, only the page that is displayed prints, is that normal?
Yes, be sure to click the cursor on the section of the frame you want to print. On the Print Preview screen, select Only the Selected Frame from the As Laid out on Screen drop-down menu. This will print the entire document information. It is recommended that you print using the printer icon at the top of the displayed document rather than the browser's print function.

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USP–NF USB Flash Drive

Technical Requirements

System Requirements:

  • 256 MB RAM or more
  • 350 MB free disk space
  • One free USB 2.0 slot

Operating Systems and Web Browser:

Flash Drive

Win XP/IE 6

Win XP/IE 7

Win XP/IE 8

Win Vista/IE 8

Win 7/IE 8

Win 7/IE 9

Win 7/IE 10

Win 7/IE 11

Win 7/Chrome

USP39-NF34    
USP38-NF33 S2      
USP38-NF33 S1      
USP38-NF33      

USP37-NF32 S2

 

 

 

   

USP37-NF32 S1

 

 

 

   

USP37-NF32

 

 

 

   

USP36-NF31 S2

 

   

USP36-NF31 S1

 

   

USP36-NF31

 

   

USP35-NF30 S2

 

   

USP35-NF30 S1

 

   

USP35-NF30

 

 

   

Note: You will need to disable pop-up blockers and enable scripting and style sheets while using this application. Check your browsers’ help for guidance if needed.

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

  • Phone: 800-822-8772 ext. 8291 or 1-301-816-8291
  • FAX: 301-816-8301
  • Email: support@usp.org
  • USP Home Page: /support
  • For specific questions about using Acrobat® Reader®, refer to the Adobe support site at http://www.adobe.com/support.

USP-NF USB Flash Drive Format Subscription Information

Flash Drive format includes the main edition and two Supplements. Each new edition or Supplement integrates content from all previous editions to date. Subscribers receive all Flash Drives with a subscription. The Flash Drive format provides the same quality content found in print, along with viewable chemical structures for more than 700 impurities; extensive search capabilities; a glossary of frequently asked questions; and quick search, bookmarking, printing, and copy/paste functions.

USP–NF USB Flash Drive Frequently Asked Questions

When entering my License Key into the fields, I have room left over, is that normal?
There are four groups of six characters each. Use the "tab" key to navigate to each group. (The Key is case–sensitive and must be typed in uppercase.)

Do I need to change the port number displayed during installation?
The port number you see during installation is the default port the flash drive uses to communicate with itself at run-time. It is not recommended that you reset the port unless you know you have other software running that uses the same port.

What do I do if my firewall software is blocking Internet access to the application?
If you are using firewall software that blocks Internet access to applications, you must allow access for jre\bin\javaw.exe in the installation folder you select. This program serves the USP–NF USB Flash Drive content, but does not pose a threat to your system or respond to any requests from other machines. For more information about allowing applications to access the Internet, refer to your firewall software's documentation.

Why does the application open as a link in my browser?
This occurs for some Windows XP users who have installed Service Pack (SP) 2. SP2 includes changes to Internet Explorer that cause it to consider the USP–NF USB Flash Drive application as suspicious. Simply click the link to proceed to the application.

Why is the application slow the first time I perform a search?
The USP–NF USB Flash Drive may appear to take longer the first time you search or load some pages. This occurs as the pages are loaded into memory during their first execution. After this, the pages respond very quickly because they are already loaded and running.

Why does a DOS Window sometimes display with the title "javac"?
You might see this window on slower systems when the application is used for the first time. It will flash briefly and then disappear the first time you access some pages like the Table of Contents or Advanced Search page. You can ignore this window if it does display. Do not close it. It will close on its own.

Does the USP–NF USB Flash Drive come in a Macintosh version?
There is no Macintosh version of the flash drive product. Macintosh users can access USP–NF by purchasing the online version.

Do I need Internet access to run the application?
No. The USP–NF USB Flash Drive is built on Internet technology, but you do not need a connection to the Internet to run it. The application communicates only with itself and your browser. It will not answer to requests from other machines and does not send information outside your machine. However, there are several links on the application toolbar which link to external USP Web sites. You will need Internet access to open these links.

How do I set the header and footer formatting for printing?
You need to make sure the following information is saved in Microsoft Internet Explorer. The following formulas are instructions to the browser to insert file name, title, num pages, etc, in the header/footer during printing.

  • Open Microsoft Internet Explorer.
  • Select File >> Page Setup.
  • Make sure the following string &w&bPage &p of &P is in the "Header" field.
  • Make sure the following string &u&b&d is in the "Footer" field.
  • Please set all margins to "0.5" for optimal printing.

How do I print text or graphics?
Click the printer icon in the window. Print the document. Depending on your browser you can also print selected text and graphics. Select the text or graphic you want to print. Right-click and select "Print." Note: If using Adobe X Pro to view PDF files in the USP–NF, you may experience problems when attempting to print these files. To avoid this issue, we recommend that you use an alternate version of the Adobe Reader.

How do I print from the document display frame?
Click the printer icon above the document. In the Print dialog box, click Print.

Why does the PDF print out as a line of strange characters?
The print PDF function does not work in Adobe Acrobat® Reader® version X. Other versions of Acrobat® Reader® work correctly.

Can I save text or graphics in Word?
To save text, select (highlight) the text you want. Right-click and select "Copy." Open Word and paste the text. To save a graphic, select (highlight) the graphic you want. Right-click and select "Save Picture As" or "Copy" and save it to your hard drive. Open Word and import the image.

How often is the USP–NF updated?
The USP–NF is updated three times a year in November, February, and June.

Can I print text or graphics?
Yes, click the print icon in the window. Print the document. Depending on your browser you can also print selected text and graphics: Select the text or graphic you want to print. Right click and select "Print."

Where can I learn more about the USP–NF product?
You can find out more about USP–NF and other USP products on the Products page of our website.

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USP–NF CD

Beginning with USP 35–NF 30, USP has discontinued offering USP–NF in CD format. It has been replaced by the USB Flash Drive format.

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Pharmacopeial Forum Online

PF Online Technical Requirements

Web Browser: 

  • Microsoft© Internet Explorer 11.0
  • Google© Chrome

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

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Food Chemicals Codex (FCC) Online

Technical Requirements

Web Browsers:

  • Microsoft© Internet Explorer 11.0.
  • Google® Chrome

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

How do I optimize my browser settings?
You can adjust your browser's default settings by doing the following:

  • In an Internet Explorer browser window, select Tools > Internet Options from the menu bar.
  • On the General tab, click the Settings button.
  • In the Settings window, verify the following is selected for checking for newer versions of stored pages: Every visit to the page.
  • Click OK to close the Settings window.
  • Click the Privacy tab.
  • Click the Sites button.
  • Enter the following in the Address of Web Site field: online.foodchemicalscodex.org.
  • Click the Allow button.
  • Click OK.
  • Click OK.

Do you support Mac operating systems?
While most browsers perform normally on the Mac OS, we do not officially support Mac.

Does FCC Online access my hard drive?
FCC Online requires that cookies are enabled on your web browser. However, the application does not access your hard drive except to store and read these cookies.

Why do I need a username and password?
FCC Online is available only to licensed FCC subscribers. User authentication prevents unauthorized use of your account.

Are usernames and passwords case-sensitive?
Yes, your username and password are case-sensitive.

If I lose or forget my username and/or password, can this information be emailed to me?
Yes. Contact USP Technical Support at support@usp.org or call (800) 227-8772, ext. 8291 to have your username or password (or a new password) emailed to you.

Why am I prompted to log back into the application if my system has been idle for a while?
FCC Online will prompt you to log back into the application if your session has been inactive for more than 30 minutes. This frees up the application's availability to other users.

Why am I logged out when I click the browser Refresh or Reload button?
Clicking the Refresh or Reload button resets the browser session, and the application must re-verify user authentication. Thus, you are returned to the Login page. For this reason, we advise that you do not use the Refresh, Reload, or Back buttons while logged into the application.

How do I print a page from the application?
To print a document within the application's Document panel, right-click within the frame and select Print from the dropdown menu. To print a document within a pop-up information window, use the Print icon located at the top of the window.

Can I save text or graphics into Microsoft Word?
Yes. Use the following process(es):

To save text into Microsoft Word:

  • Highlight the text you want to save.
  • Right–click and select Copy from the dropdown menu.
  • Open a new Word document.
  • Select Paste or Paste Special from Edit menu.

To save a graphic into Microsoft Word:

  • Right–click on the graphic and select Save Picture As from the dropdown menu.
  • Assign the graphic a file name and save it to your C:\ drive.
  • Open a new Word document.
  • Select Insert > Picture >From File.
  • Specify the file location in the Insert Picture window and click Insert.

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Food Chemicals Codex (FCC) Forum

Technical Requirements

Web Browsers: 

  • Microsoft© Internet Explorer 11.0
  • Google® Chrome

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

Do you support Mac® operating systems?
While most browsers perform normally on the Mac OS®, we do not officially support Mac operating systems.

Is registration required in order to access the application?
You are required to register in order to access FCC Forum online. Requiring an email address and password helps to ensure secure access to the application. Only those with a valid email address and password can access the FCC Forum web site. Access Frequently Asked Questions page by clicking on the Need Help button on the Account Registration page for step-by-step instructions on the process of registration.

USP respects your right to privacy. Refer to USP's privacy policy at https://www.usp.org/privacy-policy for more information.

What if I need to modify the information I provided when originally registering?
If you need to modify your registration information, you can access the Login page and refer to Frequently Asked Questions page on updating profile information. If unable to update, please contact technical support team at support@usp.org.

What are the criteria for choosing a password?
Your password must meet the following requirements:

  • Password is case sensitive.
  • Must not include part of your name or username.
  • Must not include a common word or commonly used sequence of characters.
  • Must be at least 8 characters long and include at least one of each of the following:
    • Uppercase or lowercase letter (A-Z or a-z)
    • Number (0-9)
    • Symbol (!, #, $, etc.)

What do I do if I lose or forget my password?
If you lose/forget your password, click the Forgot password link on the Login page. You will be guided through the process of changing your password. For assistance, access Frequently Asked Questions web page or contact USP Technical Support at support@usp.org or call (800) 227-8772, ext. 8291.

Why am I prompted to log back into the application if my system has been idle for a while?
FCC Forum Online will prompt you to log back into the application if your session has been timed out. This frees up application's availability to other users.

Can I save text or graphics into Microsoft® Word?
Yes.

To save text into Microsoft Word:

  • Highlight the text you want to save.
  • Right–click and select Copy from the dropdown menu.
  • Open a new Word document.
  • Select Paste or press <CTRL+V> keys to paste.

To copy/paste a graphic into Microsoft Word:

  • Right–click on the graphic and select Copy from the dropdown menu.
  • Open a new Word document and select Paste or press <CTRL+V> keys to paste picture.

Windows®, Microsoft®, Microsoft Internet Explorer® are all registered trademarks of Microsoft Corporation.
Google® is registered trademark of Google Inc.

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USP Dictionary Online

Web Browsers: 

  • Microsoft© Internet Explorer 11.0
  • Google® Chrome

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

Why do I need a username and password?
Licensing for USP Dictionary Online requires user authentication to prevent non-authorized users from accessing your account.

When I log off or leave the system idle, why do I need to login again?
USP Dictionary Online automatically logs you out if you leave the session inactive for more than 30 minutes. This prevents your licenses from being used up by inactive sessions.

Why am I logged out when I click the Refresh button?
By clicking the Refresh button, you reset the browser session and the application must re-verify user authentication, so you are returned to the Login page, to login again. (The product refreshes each time you select a new option.) It is advised that you do not use the Refresh or Back buttons while logged in.

Is my username or password case-sensitive?
Yes, your username and password are case-sensitive.

Can my username and/or password be emailed to me?
In the event that you forget or lose your username or password you should contact USP Technical Support (support@usp.org) or call (800) 227-8772 ext. 8291 to have your username or password (or a new password) emailed to you.

Do you support Mac operating systems?
While most browsers perform normally on Mac OS, we do not officially support Mac.

What are the system requirements for USP Dictionary Online?
See Technical Requirements for details.

How often is the USP Dictionary Online updated?
The site is updated once a year in April.

How do I learn more about the USP Dictionary Online program?
Additional information can be found from the resources listed below:

  • A USP Dictionary Online Quick Start Guide can be found on the USP Support page or on the Login page of USP Dictionary Online at www.uspusan.com. The Quick Start Guide provides a brief overview of the USP Dictionary Online application.
  • The USP Dictionary Online Help provides information for you while you are using the USP Dictionary Online application. The Help is available on the USP Dictionary Online toolbar, after you login.
  • Visit the Products section and browse to USP Dictionary, this will provide more information on the USP Dictionary publication and the online version.

Where can I find the Validation Protocol to test USP Dictionary Online?
A USP Dictionary Online Validation Protocol can be found on the Login page of USP Dictionary Online at www.uspusan.com. The Validation Protocol is the test plan used to test the application.

Why do I get the 'exceeded' limit message?
This error occurs if more concurrent login sessions are attempted than your license allows. For example, if you have one license and attempt to log on to USP–NF Online without logging out on another browser, or if multiple people try to log on with the same username and password, this error message will display.

If you close the browser instead of clicking the Logout button in the USP toolbar, you may have to wait thirty minutes for the active session to time out. Any attempts to logon during the thirty minutes time frame will display "You have exceeded the login limit for this account" error message.

How can I change the font to be bigger?
Use your Web browser's text-size feature. NOTE: Some text (superscript/subscript) may display irregularly when font size is set higher than medium/100%.

  • Open Internet Explorer.
  • Select View >> Text Size.
  • Change text size from Smallest to Largest. This will only change the text size of the document. The table of content and the burgundy USP toolbar will not change.

Why are some symbols appearing incorrectly?
Symbols should appear correctly for all users. If you are having trouble seeing some special characters, please contact Technical Support ( support@usp.org) and indicate the document containing the error and the symbol not displaying correctly.

Why does the formatting change on some of the Web pages after viewing a PDF?
When you view a PDF document, the formatting of the Web page is altered so that additional space appears between the toolbar and the content on the document pane. This is a known Adobe issue and can be corrected by selecting the USP Dictionary Online Home button.

How can I keep the header and footer formatting from changing when I print?
You need to make sure the following information is saved in your browser. The following formulas are instructions to the browser to insert file name, title, num pages, etc in the header/footer during printing.

  • Open Microsoft Internet Explorer.
  • Select File >> Page Setup.
  • Make sure the following string &w&bPage &p of &P is in the "Header" field.
  • Make sure the following string &u&b&d is in the "Footer" field.
  • Please set all margins to "0.5" for optimal printing.

When I select "Print Preview" from the browser File menu, only the page that is displayed prints, is that normal?
Yes, be sure to click the cursor on the section of the frame you want to print. On the Print Preview screen, select Only the Selected Frame from the As Laid out on Screen drop-down menu. This will print the entire document information. It is recommended that you print using the printer icon at the top of the displayed document rather than the browser's print function.

Can I print text or graphics?
Yes. Click the printer icon in the window. Print the document. Depending on your browser you can also print selected text and graphics. Select the text or graphic you want to print. Right-click and select "Print."

Can I save text or graphics in Word?
Yes. To save text, select the text you want. Right-click and select "Copy." Open Word and paste the text. To save a graphic, select the graphic you want. Right-click and select "Save Picture As" and save it to your hard drive. Open Word and import the image.

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MSDS Database Online

  • MSDS Database Online Technical Requirements

Operating Systems: Windows® 7 (32 bit), Vista (32 bit), and XP 

System Requirements:

  • 256 MB RAM or more
  • 350 MB free disk space
  • One free USB 2.0 slot

Web Browser*: Microsoft© Internet Explorer 7.0, 8*, or 9* 

*Note: Our products may behave differently with the IE 8 and IE 9. We recommend you use our products in compatibility mode with these browsers. You will need to disable pop-up blockers and enable scripting and style sheets while using this application. Check your browsers’ help for guidance if needed.

Reporting Problems to USP Technical Support Staff

The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.

How do I optimize my browser settings?
You can adjust your browser's default settings by doing the following:

In an Internet Explorer browser window, select Tools > Internet Options from the menu bar.

  • On the General tab, click the Settings button.
  • In the Settings window, verify the following is selected for checking for newer versions of stored pages:

Every visit to the page.

  • Click OK to close the Settings window.
  • Click the Privacy tab.
  • Click the Sites button.
  • Enter the following in the Address of Web Site field: www.uspmsds.com.
  • Click the Allow button.
  • Click OK.
  • Click OK.

Do you support Mac operating systems?
While most browsers perform normally on the Mac OS, we do not officially support Mac.

Why do I need a username and password?
Licensing for MSDS Online requires user authentication to prevent unauthorized use of your account.

Are usernames and passwords case-sensitive?
Yes, your username and password are case-sensitive.

If I lose or forget my username and/or password, can this information be emailed to me?
Yes. Contact USP Technical Support at support@usp.org or call (800) 227-8772, ext. 8291 to have your username or password (or a new password) emailed to you.

Why am I prompted to log back into the application if my system is idle for a period of time?
MSDS Online automatically logs you out if you leave the session inactive for more than 30 minutes. This prevents unauthorized access of your licensed account.

Why am I logged out when I click the browser Refresh or Reload button?
Clicking the Refresh or Reload button resets the browser session, and the application must re-verify user authentication. Thus, you are returned to the Login page to login again. For this reason, we advise that you do not use the Refresh, Reload, or Back buttons while logged into the application.

How do I print an MSDS PDF file?
To print a PDF, click the on the Print button located at the top of the Document panel. For more detailed information on using Acrobat® Reader®, refer to the Adobe support site at http://www.adobe.com/support/.

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