Support

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Licensing for PF Online requires user authentication to prevent non-authorized users from accessing your account.

PF Online automatically logs you out if you leave the session inactive for more than 30 minutes. This prevents your licenses from being used up by inactive sessions.

By clicking the Refresh button, you reset the browser session and the application must re-verify user authentication, so you are returned to the Login page, to login again. (The product refreshes each time you select a new option.) It is advised that you do not use the Refresh or Back buttons while logged in.

Yes, your username and password are case-sensitive.

In the event that you forget or lose your username or password you should contact USP Technical Support () or call (800) 227-8772 ext. 8291 to have your username or password (or a new password) emailed to you.

Internet Explorer 5.5 or later should perform normally on Mac OS, but we do not officially support Mac.

Technical Requirements

• Web browser: Microsoft© Internet Explorer 5.5 or higher
• Operating System: Windows® Vista, XP, 2000, or higher
• Pentium II processor, 350 MHz or faster
• 128 MB RAM or more
• 30 MB free disk space

The site is updated six times a year in January, March, May, July, September, and November.

Additional information can be found from the resources listed below:

• A PF Online Quick Start Guide can be found on the USP Support page or on the Login page of PF Online at www.usppf.com. The Quick Start Guide provides a brief overview of the PF Online application.
• The PF Online Help provides information for you while you are using the PF Online application. The Help is available on the PF Online toolbar, after you login.
• Visit the Products section and browse to Pharmacopeial Forum. This will provide more information on the PF publication and the online version.

The USP technical support team is available during standard business hours (EST) by phone, fax, Email or online.

• Phone: 800-822-8772 ext. 8291 or 301-816-8291
• FAX: 301-816-8301
• Email:
• USP Home Page: http://www.usp.org/support

A PF Online Validation Protocol can be found on the Login page of PF Online at www.usppf.com. The Validation Protocol is the test plan used to test the application.

This error occurs if more concurrent login sessions are attempted than your license allows. For example, if you have one license and attempt to log on to USP–NF Online without logging out on another browser, or if multiple people try to log on with the same username and password, this error message will display.

If you close the browser instead of clicking the Logout button in the USP toolbar, you may have to wait thirty minutes for the active session to time out. Any attempts to logon during the thirty minutes time frame will display "You have exceeded the login limit for this account" error message.

Symbols should appear correctly for all users. If you are having trouble seeing some special characters, please contact Technical Support () and indicate the document containing the error and the symbol not displaying correctly.

Beginning with PF 30-6, USP has re-catalogued monographs into the dosage forms more widely accepted in the pharmaceutical industry. Searching on the new dosage form categories may appear to return results that do not include the dosage form in the document. For example, searching on "Oral Solid" in the Dosage Form field may return a list of results that do not actually contain the key words "Oral Solid," but are now classified as Oral Solid (e.g., tablets, capsules).

Searches on some keywords like "dosage form" may return documents that do not appear to have any instances of the term in them. In these cases, the term was found in the information pertaining to the document, but not in the portion displaying on the screen.

You need to make sure the following information is saved in your browser. The following formulas are instructions to the browser to insert file name, title, num pages, etc in the header/footer during printing.

Microsoft Internet Explorer

• Open Internet Explorer.
• Select File >> Page Setup.
• Make sure the following string &w&bPage &p of &P is in the "Header" field.
• Make sure the following string &u&b&d is in the "Footer" field.
• Please set all margins to "0.5" for optimal printing.

Use your Web browser's text-size feature. NOTE: Some text (superscript/subscript) may display irregularly when font size is set higher than medium/100%.

Microsoft Internet Explorer

• Open Internet Explorer.
• Select View >> Text Size.
• Change text size from Smallest to Largest. This will only change the text size of the document. The table of content and the burgundy USP toolbar will not change.

Yes, be sure to click the cursor on the section of the frame you want to print. On the Print Preview screen, select Only the Selected Frame from the As Laid out on Screen drop-down menu. This will print the entire document information. It is recommended that you print using the printer icon at the top of the displayed document rather than the browser's print function.

Yes,

• Click the printer icon in the window. Print the document. Depending on your browser you can also print selected text and graphics.
• Select the text or graphic you want to print. Right-click and select "Print."

Yes.

• To save text, select the text you want. Right-click and select "Copy." Open Word and paste the text.
• To save a graphic, select the graphic you want. Right-click and select "Save Picture As" and save it to your hard drive. Open Word and import the image.