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The USP Pharmacists

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USP Pharmacists' Pharmacopeia FAQs


Why do I need a username and password?
When I log off or leave the system idle, why do I need to log in again?
Why am I logged out when I click the Refresh button?
Are my username and password case–sensitive?
Can my username and password be emailed to me?
Do you support Mac operating systems?
Does USP Pharmacists' Pharmacopeia Online access my hard drive?
How do I learn more about USP Pharmacists' Pharmacopeia Online program?
How do I report a problem or send a comment?
Why do I get the 'exceeded limit' message?
How do I increase the font size?
Why do some symbols appear incorrectly?
How can I keep the header and footer formatting from changing when I print?
Can I print text and graphics?
Can I save text or graphics in Word?
Can I get documents as PDF files?
When I select Print Preview from the browser File menu, only the page that is displayed prints. Is this normal?

Q. Why do I need a username and password?
A. Licensing for USP Pharmacists' Pharmacopeia Online requires user authentication.
   
Q. When I log off or leave the system idle, why do I need to log in again?
A. USP Pharmacists' Pharmacopeia Online requires user authentication. Unless you select the automatic login option you will need to log in every time you attempt to access USP Pharmacists' Pharmacopeia Online. You will also need to re–enter your username and password if you leave the session inactive for more than 30 minutes.
   
Q. Why am I logged out when I click the Refresh button?
A. By clicking the Refresh button, you reset the browser session. The application must re–verify user authentication so that you may log in again. It is advised that you do not use the Refresh or Back buttons while logged in.
   
Q. Are my username and password case-sensitive?
A. Yes, your username and password are case-sensitive.
   
Q. Can my username and password be emailed to me?
A. In the event that you forget or lose your username or password, you should email USP Technical Support at or call them at 1–800–227–8772 ext. 8291 to have your username or password emailed to you.
   
Q. Do you support Mac operating systems?
A. While most browsers perform normally on Mac OS, we do not officially support Mac.
   
Q. Does USP Pharmacists' Pharmacopeia Online access my hard drive?
A. USP Pharmacists' Pharmacopeia Online requires that cookies be enabled on your web browser. However, the application does not access your hard drive except to store and read these cookies.
   
Q. How do I learn more about USP Pharmacists' Pharmacopeia Online?
A.

Additional resources are listed below:

  • The USP Pharmacists' Pharmacopeia Quick Start Guide can be found on the USP Support page or on the Login page of USP Pharmacists' Pharmacopeia Online at www.uspp2.com. This guide is intended as a reference to familiarize you with the USP Pharmacists' Pharmacopeia Online application and contains the essential information needed to understand and use the application.
  • The Help function provides information for you while you are using the application. After logging in to USP Pharmacists' Pharmacopeia Online, click Help on the toolbar.
  • Visit the Products section and browse the USP Pharmacists' Pharmacopeia. The store will provide purchasing information about the print publication.
   
Q. How do I report a problem or send a comment?
A.

The USP Technical Support team is available during standard business hours (EST) by phone, fax, email, and online.

  • Phone: 1–800–822–8772 ext. 8291; or +1–301–816–8291
  • Fax: +1–301–816–8301
  • Email:
  • USP Support Page: http://www.usp.org/support
   
Q. Why do I get the 'exceeded limit' message?
A.

This error occurs if more concurrent login sessions are attempted than your license allows. For example, if you have one license and attempt to log on to USP Pharmacists' Pharmacopeia Online without logging out on another browser, or if multiple people try to log on with the same username and password, this error message will display.

If you close the browser instead of clicking the Logout button in the USP toolbar, you may have to wait thirty minutes for the active session to time out. Any attempts to logon during the thirty minutes time frame will display "You have exceeded the login limit for this account" error message.

   
Q. How do I increase the font size?
A.

Use your Web browser's text size feature. NOTE: Some text (superscript/subscript) may display irregularly when font size is set higher than medium/100%. Read below for detailed instructions.

Microsoft Internet Explorer

  • Open Internet Explorer.
  • Select View >> Text Size.
  • Change text size from Smallest to Largest. This will change the text size of the document only. The table of contents and the burgundy USP toolbar will not change.
   
Q. Why do some symbols appear incorrectly?
A. Symbols should appear correctly for all users. If you have trouble viewing certain characters, please contact Technical Support () and indicate the document containing the error and the symbol that does not display correctly.
   
Q. How can I keep the header and footer formatting from changing when I print?
A.

You need to make sure the following information is saved in your browser. These formulas are instructions to the browser to insert file name, title, number of pages, etc., in the header/footer during printing.


Internet Explorer

  • Open Microsoft Internet Explorer.
  • Select File >> Page Setup.
  • Make sure the following string &w&bPage &p of &P is in the Header field.
  • Make sure the following string &u&b&d is in the Footer field.
  • Please set all margins to "0.5" for optimal printing.
   
Q. Can I print text and graphics?
A. Yes.
  • Click the print icon in the window. Print the document. Depending on your browser you can also print selected text and graphics.
  • Select the text or graphic you want to print. Right–click and select "Print".
   
Q. Can I save text or graphics in Word?
A. Yes.
  • To save text, select the text you want. Right–click and select "Copy." Open Word and paste the text.
  • To save a graphic, select the graphic you want. Right–click and select "Save Picture As" and save it to your hard drive. Open Word and import the image.
   
Q. Can I get documents as PDF files?
A. USP Pharmacists' Pharmacopeia Online does not deliver PDF files natively. If you have Adobe PDF Writer installed on your PC, you can print from the application to a PDF file. For more information on PDF Writer, visit www.adobe.com.
   
Q. When I select Print Preview from the browser File menu, only the page that is displayed prints. Is this normal?
A. Yes. Be sure to click the cursor on the section of the frame you would like to print. On the Print Preview screen, select Only the Selected Frame from the As Laid out on Screen drop–down menu. This will print the entire document. It is recommended that you print using the printer icon at the top of the displayed document rather than your browser's print function.