| • |
Why do I need a username and password? |
| • |
When I log off or leave the system idle, why do I need to login again? |
| • |
Why am I logged out when I click the Refresh button? |
| • |
Is my username or password case–sensitive? |
| • |
Can my username and/or password be emailed to me? |
| • |
Do you support Mac operating systems? |
| • |
What are the system requirements for USP–NF Online? |
| • |
Does USP–NF Online access my hard drive? |
| • |
How often is the USP–NF Online updated? |
| • |
How do I learn more about the USP–NF Online program? |
| • |
How do I report a problem or send a comment? |
| • |
Where can I find the Validation Protocol to test USP–NF Online? |
| • |
Why do I get the 'exceeded' limit message? |
| • |
How do I change my font to be bigger? |
| • |
Why are some symbols appearing incorrectly? |
| • |
How can I keep the header and footer formatting from changing when I print? |
| • |
Can I print text or graphics? |
| • |
Can I save text or graphics in Word? |
| • |
Can I get documents as PDF files? |
| • |
When I select "Print Preview" from the browser File menu, only the page that is displayed prints, is that normal? |
|
| Q. |
Why do I need a username and password? |
| A. |
Licensing for USP–NF Online requires user authentication. |
| |
|
| Q. |
When I log off or leave the system idle, why do I need to login again? |
| A. |
USP–NF Online requires user authentication. Unless you select the automatic login option you will need to login every time you attempt to access USP–NF Online. You will also need to reenter your username and password if you leave the session inactive for more than 30 minutes. |
| |
|
| Q. |
Why am I logged out when I click the Refresh button? |
| A. |
By clicking the Refresh button, you reset the browser session and the application must re–verify user authentication, so you are returned to the Login page, to login again. (The product refreshes each time you select a new option.) It is advised that you do not use the Refresh or Back buttons while logged in. |
| |
|
| Q. |
Is my username or password case–sensitive? |
| A. |
Yes, your username and password are case–sensitive. |
| |
|
| Q. |
Can my username and/or password be emailed to me? |
| A. |
In the event that you forget or lose your username or password you should contact USP Technical Support () or call (800) 227–8772 ext. 8291 to have your username or password (or a new password) emailed to you. |
| |
|
| Q. |
Do you support Mac operating systems? |
| A. |
While most browsers perform normally on Mac OS, we do not officially support Mac. |
| |
|
| Q. |
What are the system requirements for USP–NF Online? |
| A. |
See Technical Requirements for details.
|
| |
|
| Q. |
Does USP–NF Online access my hard drive? |
| A. |
USP–NF Online requires that cookies are enabled on your web browser. However, the application does not access your hard drive except to store and read these cookies. |
| |
|
| Q. |
How often is the USP–NF Online updated? |
| A. |
The site is updated three times a year in November, February, and June. |
| |
|
| Q. |
How do I learn more about the USP–NF Online program? |
| A. |
Additional information can be found from the resources listed below:
- A USP–NF Online Quick Start Guide can be found on the USP Support page or on the Login page of USP–NF Online at www.uspnf.com. The Quick Start Guide provides a brief overview of the USP–NF Online application.
- The USP–NF Online Help provides information for you while you are using the USP–NF Online application. The Help is available on the USP–NF Online toolbar, after you login.
- Visit the Products section and browse to USP–NF, this will provide more information on the USP–NF publication and the online version.
|
| |
|
| Q. |
How do I report a problem or send a comment? |
| A. |
The USP technical support team is available during standard business hours (EST) by phone, fax, Email or online.
- Phone: 800-822-8772 ext. 8291 or 301–816–8291
- FAX: 301-816-8301
- Email:
- USP Home Page: http://www.usp.org/support
|
| |
|
| Q. |
Where can I find the Validation Protocol to test USP–NF Online? |
| A. |
A USP–NF Online Validation Protocol can be found on the Login page of USP–NF Online at www.uspnf.com. The Validation Protocol is the test plan used to test the application.
|
| |
|
| Q. |
Why do I get the 'exceeded' limit message? |
| A. |
This error occurs if more concurrent login sessions are attempted than your license allows. For example, if you have one license and attempt to log on to USP–NF Online without logging out on another browser or if multiple people try to log on with the same username and password, this error message will display.
If you close the browser instead of clicking the Logout button in the USP toolbar, you may have to wait thirty minutes for the active session to time out. Any attempts to logon during the thirty minutes time frame will display "You have exceeded the login limit for this account" error message.
|
| |
|
| Q. |
How do I change my font to be bigger? |
| A. |
Use your Web browser's text–size feature. NOTE: Some text (superscript/subscript) may display irregularly when font size is set higher than medium/100%.
Microsoft Internet Explorer
- Open Internet Explorer.
- Select View >> Text Size.
- Change text size from Smallest to Largest. This will only change the text size of the document. The table of content and the burgundy USP toolbar will not change.
|
| |
|
| Q. |
Why are some symbols appearing incorrectly? |
| A. |
Symbols should appear correctly for all users. If you are having trouble seeing some special characters, please contact Technical Support () and indicate the document containing the error and the symbol not displaying correctly.
|
| |
|
| Q. |
How can I keep the header and footer formatting from changing when I print? |
| A. |
You need to make sure the following information is saved in your browser. The following formulas are instructions to the browser to insert file name, title, num pages, etc in the header/footer during printing.
Internet Explorer
- Open Microsoft Internet Explorer.
- Select File >> Page Setup.
- Make sure the following string &w&bPage &p of &P is in the "Header" field.
- Make sure the following string &u&b&d is in the "Footer" field.
- Please set all margins to "0.5" for optimal printing.
|
| |
|
| Q. |
Can I print text or graphics? |
| A. |
Yes,
- Click the print icon in the window. Print the document. Depending on your browser you can also print selected text and graphics.
- Select the text or graphic you want to print. Right–click and select "Print."
|
| |
|
| Q. |
Can I save text or graphics in Word? |
| A. |
Yes.
- To save text, select the text you want. Right–click and select "Copy." Open Word and paste the text.
- To save a graphic, select the graphic you want. Right–click and select "Save Picture As" and save it to your hard drive. Open Word and import the image.
|
| |
|
| Q. |
Can I get documents as PDF files? |
| A. |
While USP–NF Online does not deliver PDF files natively, if you have Adobe PDF Writer installed on your PC, you can "print" from the application to a PDF file. For more information on PDF Writer, visit www.adobe.com.
|
| |
|
| Q. |
When I select "Print Preview" from the browser File menu, only the page that is displayed prints, is that normal? |
| A. |
Yes, be sure to click the cursor on the section of the frame you want to print. On the Print Preview screen, select Only the Selected Frame from the As Laid out on Screen drop–down menu. This will print the entire document information. It is recommended that you print using the printer icon at the top of the displayed document rather than the browser's print function.
|
| |
|
