Support

No. USP-NF CD does not work on the following models of CD-RWs: Optiarc DVD-RW, Compaq CRD-8484B, TEAC CD-W28E, Sony DVD-RW DRU-810A DVD-RW, and older LG CD ROM Drives.

Windows Vista users of the USP31–NF26 CD or later may encounter this error (and/or other errors interrupting installation) that causes Vista to interrupt the program's installation operation. HexaLock, a component vendor for our software, has provided the following patch/workaround to resolve this issue.

To avoid this error message:

1. Download the Hexalock Vista update utility at http://hexalock.co.il/downloads/files/VistaFix.zip.
2. Extract the files from this zip file to your hard drive.
3. Right click on setup.exe and click "Run as administrator."
4. Double-click on the setup.exe file. The "HLV" Vista Compatibility Utility will install. The installation program will set up a desktop icon for the utility on your computer desktop.
5. Double-click this desktop icon and, in the open window, click the Enable Vista Compatibility button.
6. Click this desktop icon and click the Enable Vista Compatibility button again to run protected discs.

This error can occur on CDs between USP28–NF23 and USP29–NF24 Supplement 2. To correct this issue, replace the file C:\ProgramFiles\USP\<edition folder>\webapps\uspnf\pub\javascript\mtmcode.js with this version (34KB).

Some older CD ROM drives cannot correctly read multi–session CDs. If your USP–NF CD appears to be blank, first try loading it into a newer PC. If the CD still cannot be read, contact USP Technical Support at

Some Sony and Phillips DVD RW drives cannot correctly read the CD. If your USP–NF CD fails to install, first try loading it from a different CD drive or onto a different PC. If the CD still cannot be installed, contact USP Technical Support at .

There are four groups of six characters each. Use the "tab" key to navigate to each group. (The CD Key is case–sensitive and must be typed in uppercase.)

The port number you see during installation is the default port the USP–NF CD uses to communicate with itself at run-time. It is not recommended that you reset the port unless you know you have other software running that uses the same port

If you are using firewall software that blocks internet access to applications, you must allow access for jre\bin\javaw.exe in the installation folder you select. This program serves the USP–NF CD content, but does not pose a threat to your system or respond to any requests from other machines. For more information about allowing applications to access the internet, refer to your firewall software's documentation.

This occurs for some Windows XP users who have installed Service Pack (SP) 2. SP2 includes changes to Internet Explorer that cause it to consider the USP–NF CD application as suspicious. Simply click the link to proceed to the application.

The USP–NF CD may appear to take longer the first time you search or load some pages. This occurs as the pages are loaded into memory during their first execution. After this, the pages respond very quickly because they are already loaded and running.

You might see this window on slower systems when the application is used for the first time. It will flash briefly and then disappear the first time you access some pages like the Table of Contents or Advanced Search page. You can ignore this window if it does display. Do not close it. It will close on its own.

There is no Macintosh version of the CD product. Macintosh users can access USP–NF by purchasing the online version.

No. The USP–NF CD is built on internet technology, but you do not need a connection to the internet to run it. The application communicates only with itself and your browser. It will not answer to requests from other machines and does not send information outside your machine. However, there are several links on the application toolbar which link to external USP Web sites. You will need Internet access to open these links.

• Phone: 800-822-8772 ext. 8291 or 301-816-8291
• FAX: 301-816-8301
• Email:
• USP Home Page: http://www.usp.org/support

Internet Explorer

• Open Microsoft Internet Explorer.
• Select File >> Page Setup.
• Make sure the following string &w&bPage &p of &P is in the "Header" field.
• Make sure the following string &u&b&d is in the "Footer" field.
• Please set all margins to "0.5" for optimal printing.

• Click the printer icon in the window. Print the document. Depending on your browser you can also print selected text and graphics.
• Select the text or graphic you want to print. Right-click and select "Print."

Click the printer icon above the document. In the Print dialog box, click Print.

• To save text, select (highlight) the text you want. Right-click and select "Copy." Open Word and paste the text.
• To save a graphic, select (highlight) the graphic you want. Right-click and select "Save Picture As" or "Copy" and save it to your hard drive. Open Word and import the image.

The CD product is updated three times a year in November, February, and June. For more information, visit the Products section.

Additional information can be found from the resources listed below:

• The USP–NF "usermanual.doc", located in the root directory of the CD, provides a brief overview of the USP–NF CD application.
• Visit the Products section and browse to USP–NF, this will provide more information on the USP–NF publication and other products including the CD.