Special Instructions for Orders from Outside the United States

Order Direct from USP

Using product resellers, such as book or chemical supply houses, can add up to eight weeks to your order fulfillment time. Typically, USP processes orders for all our customers in less than two business days. But USP cannot control how long a reseller keeps your order before giving it to USP for processing or how long they hold the product before passing it along to you.

Apply for Credit Terms with USP

Many international customers must prepay, because they have not applied for payment terms with USP. Having payment terms allows you to place orders using your company purchase order and pay once you get USP's invoice.

Credit Card

If you must prepay, please use a valid credit card. USP accepts Visa, MasterCard, and American Express. Credit cards are the easiest payment method. Avoid checks or wire transfers, if possible.

Official USP Price Quote

If you must prepay, get an official USP price quote before ordering. Having an official USP price quote allows you to arrange payment with the security of knowing the price will not change until a specified date. Also please reference the USP quote number on all checks, wires, and/or credit card orders. This will improve accuracy and shorten order processing time.

Customs Clearance

USP does not offer customs clearance services. We suggest that you arrange for a customs broker to facilitate clearance or allow FedEx to clear customs for you. Customs clearance is often the longest part of your product delivery time. Customers are responsible for paying all customs duties, taxes, or tariffs levied for bringing USP products into your country.

Language

USP has a diverse workforce. If you are having trouble communicating in English, please ask your customer service representative to find a USP employee who may be able to translate.