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Contact Information

For questions on ordering products from USP, email or call +1-301-881-0666 or 1-800-227-8772.

Support

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Purchasing/Customer Support

How to Order from USP

There are four easy ways to purchase products directly from USP.
  1. Internet: Order 24 hours a day, 7 days a week. Go to the Products section of this Web site to find and order the USP products you need.
  2. Telephone: Call +1–301–881–0666 or 1–800–227–8772 (US). A USP customer service representative is available to assist you Monday through Friday 3:00 AM to 6:00 PM EST. USP Customer Service has representatives able to speak English, Spanish, French, German, Italian, Arabic, Korean, Hindi, Urdu, Bangla, and Punjabi. If you require an interpreter for another language, please ask a USP Customer Service Representative for an interpretation service.
  3. Fax: Fax your purchase order or a completed USP order form to +1-301-816-8148. USP will confirm your order within one business day by return fax.
  4. Mail: Mail your purchase order or a completed USP order form to 12601 Twinbrook Pkwy, Rockville, MD 20852. USP does not recommend ordering by mail when you require fast processing.

Instructions for ALL orders placed directly with USP (Internet, telephone, fax, or mail)

Payment and billing
Shipping and delivery
Returns, backorders, duplicate and cancelled orders

Special instructions for Internet orders

Special instructions for orders from outside the United States

Special instructions for ordering controlled substances

USP Authorized Distributors

Customers ordering from outside the United States may choose to order from a USP Authorized Distributor.

Request catalog or email notices

USP account managers