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What are the system requirements for MSDS Online? |
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How do I optimize my browser settings? |
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Do you support Mac operating systems? |
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Why do I need a username and password? |
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Are usernames and passwords case-sensitive? |
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If I lose or forget my username and/or password, can this information be emailed to me? |
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Why am I prompted to log back into the application if my system is idle for a period of time? |
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Why am I logged out when I click the browser Refresh button? |
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How do I print an MSDS PDF file? |
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How do I report a problem or send a comment? |
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How often is MSDS Online updated? |
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| Q. |
What are the system requirements for MSDS Online? |
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To open the MSDS documents, you will need to have Adobe Acrobat Reader 6 or higher installed. Visit the Adobe website at http://get.adobe.com/reader to download the latest version. For other requirements, see the Technical Requirements document.
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| Q. |
How do I optimize my browser settings? |
| A. |
You can adjust your browser's default settings by doing the following:
To change settings for Internet Explorer:
- In an Internet Explorer browser window, select Tools > Internet Options from the menu bar.
- On the General tab, click the Settings button.
- In the Settings window, verify the following is selected for checking for newer versions of stored pages: Every visit to the page.
- Click OK to close the Settings window.
- Click the Privacy tab.
- Click the Sites button.
- Enter the following in the Address of Web Site field: www.uspmsds.com.
- Click the Allow button.
- Click OK.
- Click OK.
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| Q. |
Do you support Mac operating systems? |
| A. |
While most browsers perform normally on the Mac OS, we do not officially support Mac. |
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| Q. |
Why do I need a username and password? |
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Licensing for MSDS Online requires user authentication to prevent unauthorized use of your account. |
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| Q. |
Are usernames and passwords case-sensitive? |
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Yes, your username and password are case-sensitive. |
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| Q. |
If I lose or forget my username and/or password, can this information be emailed to me? |
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Yes. Contact USP Technical Support at or call (800) 227-8772, ext. 8291 to have your username or password (or a new password) emailed to you. |
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| Q. |
Why am I prompted to log back into the application if my system is idle for a period of time? |
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MSDS Online automatically logs you out if you leave the session inactive for more than 30 minutes. This prevents unauthorized access of your licensed account. |
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| Q. |
Why am I logged out when I click the browser Refresh or Reload button? |
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Clicking the Refresh or Reload button resets the browser session, and the application must re-verify user authentication. Thus, you are returned to the Login page to login again. For this reason, we advise that you do not use the Refresh, Reload, or Back buttons while logged into the application. |
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| Q. |
How do I print an MSDS PDF file? |
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To print a PDF, click the on the Print button located at the top of the Document panel. For more detailed information on using Acrobat Reader, refer to the Adobe support site at http://www.adobe.com/support/. |
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| Q. |
How do I report a problem or send a comment? |
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The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.
Phone: 800-822-8772 ext. 8291 or 1-301-816-8291
FAX: 301-816-8301
Email:
USP Support Page: http://www.usp.org/support
For specific questions about using Acrobat Reader, refer to the Adobe support site at http://www.adobe.com/support/.
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| Q. |
How often is MSDS Online updated? |
| A. |
As new information is acquired, new MSDSs, and changes to existing ones, are routinely added to the application. |
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