| Q. |
What are the system requirements for FCC Online? |
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| A. |
See Technical Requirements for details. |
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| Q. |
How do I optimize my browser settings? |
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| A. |
You can adjust your browser's default settings by doing the following:
To change settings in Internet Explorer
- In an Internet Explorer browser window, select Tools > Internet Options from the menu bar.
- On the General tab, click the Settings button.
- In the Settings window, verify the following is selected for checking for newer versions of stored pages: Every visit to the page.
- Click OK to close the Settings window.
- Click the Privacy tab.
- Click the Sites button.
- Enter the following in the Address of Web Site field: online.foodchemicalscodex.org.
- Click the Allow button.
- Click OK.
- Click OK.
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| Q. |
Do you support Mac operating systems? |
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| A. |
While most browsers perform normally on the Mac OS, we do not officially support Mac. |
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| Q. |
Does FCC Online access my hard drive? |
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| A. |
FCC Online requires that cookies are enabled on your web browser. However, the application does not access your hard drive except to store and read these cookies. |
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| Q. |
Why do I need a username and password? |
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| A. |
FCC Online is available only to licensed FCC subscribers. User authentication prevents unauthorized use of your account. |
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| Q. |
Are usernames and passwords case-sensitive? |
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| A. |
Yes, your username and password are case-sensitive. |
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| Q. |
If I lose or forget my username and/or password, can this information be emailed to me? |
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| A. |
Yes. Contact USP Technical Support at or call (800) 227-8772, ext. 8291 to have your username or password (or a new password) emailed to you. |
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| Q. |
Why am I prompted to log back into the application if my system has been idle for a while? |
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| A. |
FCC Online will prompt you to log back into the application if your session has been inactive for more than 30 minutes. This frees up the application's availability to other users. |
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| Q. |
Why am I logged out when I click the browser Refresh or Reload button? |
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| A. |
Clicking the Refresh or Reload button resets the browser session, and the application must re-verify user authentication. Thus, you are returned to the Login page. For this reason, we advise that you do not use the Refresh, Reload, or Back buttons while logged into the application. |
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| Q. |
How do I report a problem or send a comment? |
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| A. |
The USP technical support team is available during standard business hours (EST) of 9:00 a.m. to 5:00 p.m.
Phone: 800–822–8772 ext. 8291 or 1–301–816–8291
FAX: 301–816–8301
Email:
USP Home Page: http://www.usp.org/support
For specific questions about using Acrobat Reader, refer to the Adobe support site at http://www.adobe.com/support/. |
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| Q. |
How do I print a page from the application? |
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| A. |
To print a document within the application's Document panel, right-click within the frame and select Print from the dropdown menu. To print a document within a pop-up information window, use the Print icon located at the top of the window. |
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| Q. |
Can I save text or graphics into Microsoft Word? |
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| A. |
Yes. Use the following process(es):
To save text into Microsoft Word:
- Highlight the text you want to save.
- Right–click and select Copy from the dropdown menu.
- Open a new Word document.
- Select Paste or Paste Special from Edit menu.
To save a graphic into Microsoft Word:
- Right–click on the graphic and select Save Picture As from the dropdown menu.
- Assign the graphic a file name and save it to your C:\ drive.
- Open a new Word document.
- Select Insert > Picture >From File.
- Specify the file location in the Insert Picture window and click Insert.
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