Course Description:
This course explains customer complaint handling related to regulatory guidelines, classification of complaints. An overview of root cause analysis (RCA) and CAPA will provide insights into the complaint handling process, responsibilities and investigations.
Upon completion of this course, you will be able to:
- Explain market complaints including various triggers, categories and importance
- Describe regulatory guidelines for handling of market complaints
- Demonstrate knowledge of root cause analysis tools and their application for handling of market complaints through case studies
- Explain regulatory observations pertaining to market complaints
Who should participate:
- Quality Assurance
- Quality Control
- Analytical
- Regulatory Affairs
- Engineering
- Manufacturing personnel working in Pharma and allied industries.
The live version of this recording took place on September 7, 2022
Access Duration:
Access to this course expires 60 days from the date of registration or until you mark the course ‘Complete’ – whichever occurs first.
USP Approved Instructor
Stephen W. Andruski, Ph.D.
Senior Manager, Verification Programs, U.S. Pharmacopeia
Ph.D., Organic Chemistry, University of Arizona