Frequently Asked Questions

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Content
Formats
Registration and Payment
Technical Issues and Requirements

Content

Q. How often are courses updated?

Courses are updated in conjunction with changes and revisions to the USP–NF to reflect new content or when new scientific material warrants.

Q. How is material developed for the courses?

USP experts, in partnership with scientific, training, and education experts, work together to produce timely curriculum.

Q. How are instructors chosen?

Instructors are chosen by their expertise on specific subjects, their ability to educate, and their willingness to devote time to collegial education.

Formats

Q. What educational formats are available through USP Pharmacopeial Education?

A. On–Demand: These are online courses, usually running from 60 to 90 minutes in duration. They focus on specific topics related to the effective implementation and best practices for compliance with USP standards. You may access these courses at anytime and from anywhere as long as you have a computer with Internet access.

Seminars/Workshops: USP's education seminars and or workshops provide an extended forum for in–depth, in–person analysis and discussion with industry experts of current or proposed standards affecting pharmaceutical manufacturers, pharmacists, or other healthcare professionals.

Classroom Instruction: Traditional classroom courses are held periodically at locations around the world. They offer participants with opportunities for hands–on learning of key USP–NF chapter content and procedures and provide personal access to USP experts.

Customized Classroom Instruction: Classroom instruction can be tailored to your specific needs for delivery at your company location.

Registration and Payment

Q. What are the accepted methods of payment?

A. USP Pharmacopeia Education accepts payment by credit card, purchase order, or check. Payments by check and/or company purchase order must be mailed or faxed to USP. When paying by check and/or company purchase order, you must first establish a USP Authorization Code to ensure that you reserve seating in the course. To receive a code, call +1–301–230–6304. Once established, return to the registration page and 'pay' with your code. Your course registration will be held pending receipt of payment. Please fax required documents to +1–301–998–6824.

Q. How do I enroll?

A. For online enrollment, click on the desired course either in the calendar or course listing. Select the "register" option and follow instructions to register and pay online with credit card (note: the "registration" option will not appear if a dated event is not scheduled).

Payment by purchase order or check must be mailed to USP – attention Pharmacopeial Education. Payments made by purchase order or check require a USP Authorization Code prior to registration. To receive a code, contact Pharmacopeial Education at +1–301–230–6304. Once established, return to the registration page and "pay" with your code. Registration confirmation will be withheld pending the receipt of payment. Please fax required documents to +1–301–998–6824.

Call USP Customer Service to receive personal registration assistance at 1–800–227–8772 (U.S. and Canada) or +1–301–881–0666 (International).

Q. Are there course discounts?

A. Early–bird and group pricing may be available for certain traditional classroom courses. When offered, it will be outlined in the course information found on the USP Web site. The pricing is firmly linked to a final promotion date and can not be altered if registration is requested after that date.

Q. Who do I contact to arrange for a customized on–site course?

A. For details, contact your USP Account Manager or email USP Customer Service at .

Technical Issues and Requirements

Q. What are the hardware and software requirements for online courses?

A. To ensure an optimal learning experience, these courses are designed with the following hardware and software minimum requirements:

Hardware requirements

Intel^TM Pentium 200 MHz or higher processor
Personal computer with network connection or 56K modem for dialup connection (128 bandwidth to be used during pilot module evaluation)
96 MB RAM
16 bit video card with color monitor or LCD display capable of displaying 16–bit color minimum at 1024 x 768 screen resolution
Mouse or other pointing device
16–bit SoundBlaster^TM compatible sound card with speakers or headphones (optional for screens with audio)

Software requirements

Microsoft^TM Windows 95/98, NT 4.0/SP 6a, 2000, XP
Microsoft^TM Internet Explore for Windows 5.0, 5.5 SP2, 6.x
Macromedia^TM Flash Player 6.0 or higher (current version available free from http://www.adobe.com/go/getflash)
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